Glenrix ("we", "our", "the platform") is a business finance management service that provides invoicing, expense tracking, receipt generation, and analytics tools. By using Glenrix, you agree to the collection and use of information as described in this policy.
For any privacy enquiries, contact us at: privacy@glenrix.com
We collect the following categories of information when you use Glenrix:
We process your data on the following legal bases under GDPR / UK GDPR:
Your information is used solely to:
We do not use your data for advertising, profiling, or any purpose beyond operating the platform.
Your data is stored on secure servers. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and regular security reviews.
Uploaded files and attachments are stored on secured cloud storage with access restricted to your account. Sensitive fields such as bank details are never exposed in plain text via our API.
While we take every reasonable precaution, no system is completely immune to risk. If a breach affecting your data occurs, we will notify you promptly in accordance with applicable law.
We do not sell, rent, or trade your personal data. We may share data only in the following limited circumstances:
When you interact with Glenrix via WhatsApp, messages you send are processed to fulfil your requests (e.g. logging a record, generating an invoice). Message content is not stored longer than necessary and is not shared with third parties beyond the WhatsApp Business API service.
If you are an unregistered visitor chatting with the Glenrix assistant, your phone number and session data are retained for up to 24 hours to maintain conversation context, then automatically expired.
Glenrix uses only essential session cookies required for authentication and platform functionality. We do not use advertising cookies, analytics tracking, or third-party tracking pixels of any kind.
A brief cookie notice is displayed on first visit so you are aware of this. You may disable cookies in your browser settings, but doing so will prevent you from logging in to the platform.
Under GDPR and UK GDPR, you have the following rights in relation to your personal data:
To exercise any of these rights, use the export/delete tools in your profile settings or email privacy@glenrix.com. We will respond within 30 days.
We retain your account data for as long as your account is active. Financial records (invoices, expenses, etc.) are retained as needed to provide continuity of service and comply with applicable record-keeping obligations.
When you delete your account, your personal data and all associated records are permanently removed immediately, except where retention is required by law.
WhatsApp session data: Conversation state and guest session data are automatically purged within 24 hours of inactivity.
Server logs: Application logs are retained for a maximum of 30 days and do not contain message content or financial data. Logs containing phone numbers or PII are not written at the INFO level.
Glenrix is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, please contact us immediately.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or an in-app notice. Your continued use of Glenrix after changes take effect constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Email: privacy@glenrix.com
Postal: Glenrix, Data Protection Team, United Kingdom